When reporting a problem, be sure to include the following
A summary of the problem. Please do not just send some
logging without explanation of what YOU believe is wrong.
Complete error messages. Please use cut-and-paste, or use
attachments, instead of reciting information from memory.
Postfix logging. See the text at the top of the
document to find out where logging is stored. Please do not frustrate
the helpers by word wrapping the logging.
Consider using a test email address so that you don't have
to reveal email addresses or passwords of innocent people.
If you can't use a test email address, please anonymize
information consistently. Replace each letter by "A", each digit
by "D" so that the helpers can still recognize syntactical errors.
Output from "postconf -n". Please do not send your
main.cf file or 400+ lines of postconf output.
Better, provide output from the postfinger tool.
This can be found at
If the problem is SASL related, consider including the
output from the saslfinger tool. This can be found at
If the problem is about too much mail in the queue, consider
including output from the qshape tool, as described in the
If the problem is protocol related (connections time out
or an SMTP server complains about syntax errors etc.) consider
recording a session with tcpdump, as described in the DEBUG_README document.